Account & Data Deletion

PicA Puzzle (by codeprints) respects your privacy and gives you full control over your data. Follow the instructions below to request the deletion of your account and associated data.

1. How to Request Account Deletion

You can request account deletion using either of the following methods:

Method A: In-App Deletion (Recommended)

  1. Open the PicA Puzzle app on your device.
  2. Go to the Settings or Profile tab.
  3. Scroll down and tap "Delete Account".
  4. Confirm your choice. Your account will be immediately queued for deletion.

Method B: Email Request

If you no longer have the app installed, you can email us to request deletion:

  • Send an email to support@codeprints.cc from the email address associated with your account.
  • Use the subject line: "Account Deletion Request".
  • Please include your username in the body of the email to help us locate your account.
  • We will process your request within 7 business days.

2. What Data is Deleted?

Upon processing your deletion request, the following data will be permanently removed from our active servers:

  • Your personal profile (Username, Email Address, Avatar).
  • Your authentication credentials.
  • All your puzzle progression tracking and local game states.
  • All active custom photo challenges you created (the encrypted images are immediately purged via PichaFlow).

3. What Data is Retained?

For legal, security, and game integrity purposes, we retain the following limited data:

  • Anonymized Leaderboard Scores: To preserve the competitive integrity of our global leaderboards, your historical scores are retained but permanently unlinked from your identity. Your username will be replaced with an "Anonymous" placeholder.
  • Anonymized Analytics: Aggregated, non-personally identifiable gameplay statistics used to balance difficulty and improve the game.
  • Security Logs: Server logs that may contain IP addresses are retained for up to 30 days to detect and prevent fraud or malicious activity, after which they are automatically deleted.